One inbox, many numbers
Connect as many WhatsApp Business numbers as your plan allows and work them all from one screen, with per-number routing rules.
Features
Everything Omnibriq does
Grouped the way you will actually meet it: the inbox first, then the automation, then the commerce and CRM layers, then the parts that matter when the business grows up.
The inbox
Where your team spends the day
Every WhatsApp number you connect, worked from one screen, by as many people as you like — seats are unlimited on every paid plan.
Routing and round-robin
Send enquiries to the right team by source, keyword, language or pipeline stage, and share them evenly across whoever is on shift.
Chat ownership
A conversation has one owner at a time, so two agents never answer the same customer with two different prices.
Reminders and follow-ups
Set a follow-up from inside the chat. It arrives as a notification on the right day, to the right person, whether or not they remember.
Staff alerts
WhatsApp, web push, email, Slack, Telegram or SMS — with a fallback chain, so an urgent enquiry is not sitting in an unopened tab.
Canned replies
The forty answers your team types every day, saved once, with the customer's name and order filled in automatically.
Bots, AI and automation
The work that should not need a person
Opening hours, order status, "is this in stock", the three qualifying questions you ask every lead. Answered automatically — and handed to a human the moment it should be.
Flows that branch
Conditions on anything you hold about the customer — their last order, their pipeline stage, a custom field, the time of day.
Automations
Abandoned cart, COD confirmation, order shipped, payment reminder, review request. Triggered by what actually happened, not by a schedule.
AI qualification
The agent asks the three questions your team always asks, writes the answers onto the lead, and only then alerts a human.
Webhooks out
Every event — a new lead, a paid order, a stage change — posted to your own endpoint, signed, with retries and a visible failure queue.
REST API and MCP server
Drive the whole account programmatically, including from an AI client: the MCP server exposes your inbox, catalogue and pipeline as tools.
Industry packs
Install travel, real estate, education, healthcare, insurance, solar or consulting and the fields, stages, templates and forms arrive configured.
Selling
Catalogue, orders, payments and your store
Whether the order starts on a table QR code, in a Shopify cart, or in a message that says "do you have this in blue".
Shopify and WooCommerce
Products, orders and customers synced both ways. A buyer's order history is in the chat before you have finished reading their message.
Abandoned cart recovery
A WhatsApp message beats an email nobody opens. Timed, templated, and stopped automatically when they complete the order.
COD confirmation
Confirm cash-on-delivery orders over WhatsApp before you ship them, and cut the return rate that eats the margin.
POS integrations
Petpooja and UrbanPiper for restaurant estates, so the WhatsApp order reaches the same till as a walk-in.
Hosted storefront
A mini shop at your own link, for an Instagram bio or a QR code on a counter. No account, no app, no checkout friction.
Custom lead sources
A WordPress plugin, a signed webhook, or a web form — so enquiries from your existing site land in the same pipeline.
Following up
The CRM half
For businesses that sell by conversation rather than by checkout — agencies, brokers, clinics, consultants, anyone whose sale takes a week and six messages.
Pipeline and dispositions
Stages that match how you actually sell, with a required reason on every close so the lost-reason report is worth reading.
Travel Suite
Day-by-day itineraries, supplier costs kept off the guest's copy, quote share links, and a margin that is calculated rather than guessed.
Custom fields and forms
Capture what your business needs, on the contact and on the lead, and put the same fields on a web form in two clicks.
Activity timeline
Every call, message, note, stage change and reminder against one contact, in order, with who did it.
Call logging
Log the call and its outcome from the mobile app, so a phone conversation leaves the same trace as a WhatsApp one.
Follow-up discipline
Overdue follow-ups surface at the top of the queue and escalate. The most common reason a lead dies is nobody called back.
Growing up
The parts you only notice when you need them
Consent records, exports, audit trails and visible failure queues. Cheap to have from the start; expensive to retrofit once there are two years of customer data in the system.
Your own WhatsApp account
The number, the Business Account and the Meta app are yours. If you ever leave, you keep them — we are not holding your channel hostage.
Message costs at cost
Meta's per-message charge is passed through with no mark-up. Competitors adding a per-conversation fee on top is the cost nobody quotes you.
Consent ledger
Who opted in, when, from where, and what they were shown — recorded per contact, exportable, because a DPDP or GDPR request has a deadline.
Export and erasure
Export everything you have given us, and erase a customer on request, from the dashboard. Not a support ticket, not a professional-services fee.
Audit trail
Who changed a price, deleted a contact or exported a list, with a timestamp. The question auditors ask, answered without a log dive.
Visible failure queues
When a webhook or a message fails, it lands in a queue you can see and retry — rather than disappearing into a log file nobody reads.
Industry packs
Configured for your trade before you touch a setting
Installing a pack creates the custom fields, pipeline stages, close reasons, message templates and web forms that trade actually uses — so the first screen you open speaks your vocabulary rather than a generic CRM's. Available from the Growth plan.
Travel
Enquiry to itinerary to quote, with supplier costs and margin kept off the guest's copy. Destinations, pax counts and travel dates as first-class fields.
Real estate
Property type, budget band, locality and site-visit stages, with the follow-up cadence a broker actually runs.
Education
Course interest, intake, counsellor assignment and the admissions stages, from first enquiry to fee payment.
Healthcare
Appointment enquiries, treatment interest and recall reminders, with the consent record a clinic has to keep.
Insurance
Policy type, renewal dates and the renewal reminders that are the whole business.
Solar
Rooftop size, bill amount, subsidy eligibility and site survey stages.
Consulting
Scope, retainer or project, proposal stages, and follow-ups measured in weeks rather than hours.
Yours isn't listed?
These are the packs built so far, not the limit. A pack is fields, stages, close reasons and templates — not new software — so a trade we have not done yet is usually a few days, and we build it with you during setup at no extra cost.
Tell us what you sellStart selling on WhatsApp this week
Fourteen days, every feature, no card. Or take fifteen minutes with us first and we will tell you honestly whether it fits your business.
Prefer to just ask something? WhatsApp us on +91 82690 09378 or email [email protected].