Help centre
How to actually set it up
Written in the order you will meet them. If a guide leaves you stuck, that is a fault in the guide — tell us at [email protected] and we will fix it.
Getting started
- Connect your WhatsApp number What Meta's embedded signup asks for, what to have ready before you start, and what happens to a number that is currently in the WhatsApp Business app.
- Get your message templates approved Why templates exist, how the categories differ, what gets rejected and why, and how to get your first set through Meta's review on the first attempt.
- Build your first bot flow Start with one narrow job rather than a decision tree. How to build it, where the handover goes, and the three numbers that tell you whether it is helping.
Setting up
- Load your menu or catalogue Three ways to get your products in — a spreadsheet, a Shopify or WooCommerce connection, or by hand — and what to get right before you import a thousand rows.
- Connect Shopify or WooCommerce Connecting your store, what syncs in each direction, how to set up abandoned-cart and COD-confirmation automations, and what to do when a sync fails.
Running it day to day
- Invite your team and route conversations Seats are unlimited, so stop sharing a login. Roles, assignment, round-robin routing, alerts and the escalation that stops an enquiry sitting unread.
- Send a campaign without getting your number blocked Quality rating, messaging limits, consent, segmenting and the sending habits that keep a number healthy — and the ones that get it restricted.
- Take payments on WhatsApp Connecting Razorpay or Cashfree to your own account, sending a payment link in a chat, reconciling against the order, and chasing the ones that go unpaid.
Data and compliance
Need a hand rather than a guide? WhatsApp us on +91 82690 09378 — Monday to Friday, 10:00–19:00 IST, with a target of one business day. For the API, see the developer docs.
Start selling on WhatsApp this week
Fourteen days, every feature, no card. Or take fifteen minutes with us first and we will tell you honestly whether it fits your business.
Prefer to just ask something? WhatsApp us on +91 82690 09378 or email [email protected].